30.06.2022 Extended processing times in the repair department

Dear PIKO customer.

Due to personnel bottlenecks in the repair department, among other things due to a high level of sick leave, but also due to problems with the procurement of electronic
Unfortunately, the processing time for complaints is currently more than 12 weeks.

We would like to formally apologise for this.

We will do our utmost to reduce the waiting times to the usual level and to be able to offer you the well-known PIKO service quality again in the future.

The recent recruitment of new staff has already improved the staff situation, and further recruitment is planned. Currently also
Currently, employees from other PIKO departments are helping out in the repair department in order to reduce the backlog as quickly as possible.

Mrs. Müller and the whole team of the PIKO repair department thank you for your understanding.

Kind regards from Sonneberg